Effective Date: 27 January 2025

Last Updated: 27 January 2025

DigiDent Digital Denture Clinic & Dental Prosthetist ("DigiDent," "we," "us," or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy is based on the ADA Policy Statement 5.18 – Dentistry, Privacy and Confidentiality and outlines how we collect, use, store, and disclose your personal information when you interact with our clinic or website (www.digident.au).

1. What Personal Information Do We Collect?

• Personal Details – Name, date of birth, gender, and contact details (address, phone number, email).

• Health Information – Medical history, dental records, denture requirements, and treatment plans.

• Payment & Billing Information – Medicare details, private health insurance information, and payment methods.

• Website Usage Data – IP address, browser type, cookies, and other analytics when using our website.

• Communication Records – Emails, phone inquiries, appointment bookings, and customer service interactions.

2. How Do We Collect Your Personal Information?

• Directly from you – When you visit our clinic, book an appointment, fill out forms, or contact us via phone, email, or our website.

• From third parties – Referrals from healthcare professionals, Medicare, private health insurers, and regulatory authorities.

• Through our website – Via cookies and analytics tools that track website interactions (you can disable cookies in your browser settings).

3. Why Do We Collect Your Personal Information?

We collect your personal information to:

• Provide high-quality denture services and dental prosthetics.

• Assess and manage your dental and oral health needs.

• Process payments and insurance claims.

• Communicate with you regarding appointments, treatment plans, and follow-ups.

• Improve our website, services, and patient experience.

• Comply with legal, regulatory, and professional obligations.

4. How Do We Store and Protect Your Information?

• Secure digital storage – Encrypted patient records and restricted access controls.

• Confidentiality safeguards – Staff and third-party service providers adhere to strict confidentiality agreements.

• Physical security – Secure onsite records and disposal in compliance with Australian data retention laws.

• Regular security audits – Ongoing monitoring and updates to maintain data protection standards.

Data Breach Notification

While we take every precaution to secure your data, no system is entirely risk-free. In the event of a data breach that is likely to result in serious harm, DigiDent will take immediate action, including:

• Conducting a risk assessment to determine the severity of the breach.

• Notifying affected individuals as soon as possible.

• Reporting the breach to the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breach Scheme (Privacy Act 1988).

If you suspect any unauthorized access to your personal information, please contact us immediately using the details provided below.

5. Disclosure of Personal Information

We may share your personal information with:

• Healthcare providers and specialists involved in your care.

• Medicare, private health insurers, and relevant government agencies.

• IT service providers who assist in maintaining our systems.

• Legal and regulatory bodies if required by law.

• We do not sell or share your personal information with third parties for marketing purposes.

6. Overseas Disclosure

Some third-party service providers, such as cloud storage or software providers, may be located overseas. If we transfer personal information outside Australia, we take steps to ensure that these providers comply with Australian privacy laws.

7. Your Rights & Choices

You have the right to:

• Access the personal information we hold about you.

• Request corrections if your information is inaccurate or outdated.

• Withdraw consent for certain uses of your personal data.

• Lodge a complaint if you believe we have breached privacy laws.

To make a request, please contact us using the details provided below.

8. Cookies and Website Analytics

Our website (www.digident.au) uses cookies to enhance functionality and analyze visitor trends. You can manage or disable cookies through your browser settings, but doing so may affect website performance.

9. Data Retention & Secure Disposal

DigiDent retains patient records and personal data in accordance with legal and professional requirements.

• Retention Periods: We comply with Australian regulations for minimum retention periods of health records (typically at least 7 years from the last patient interaction, or until a minor turns 25 years old).

• Secure Disposal: Once records are no longer required, we securely dispose of physical documents through certified shredding services and permanently delete digital records in accordance with industry best practices.

10. Compliance with State-Specific Privacy Laws

DigiDent complies with all relevant Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As we operate in Queensland, we also adhere to the Information Privacy Act 2009 (Qld) where applicable.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, wish to access or update your personal information, or need to make a complaint, please contact us at:

DigiDent Digital Denture Clinic

📍 Address: 12 Somer St, Hyde Park QLD 4812

📞 Phone: 0467 937 430

📧 Email: molars@digident.au

🌐 Website: www.digident.au

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.